Service Customer Commonly Asked Questions During Covid-19

March 24th, 2020 by

We hope that you and your family are healthy and safe during this unprecedented time.

Although New Jersey has closed non-essential businesses, the Governor has deemed our auto repair facility at BMW OF SPRINGFIELD to be an essential service. Our SERVICE AND PARTS DEPARTMENT ARE OPEN AND FULLY OPERATIONAL, our hours are Monday through Friday 7:00am-5:00pm, Saturday 8:00am – 1:00pm.

Rest assured, we are taking every precautionary measure to guarantee that our facility and vehicles are sanitized continually. We have employed an 11-point process to ensure our loaner vehicles and the vehicles we service during this time are thoroughly cleaned and sanitized.

Ensuring a safe and healthy experience for our members and clients is of the utmost importance to us at BMW OF SPRINGFIELD. Here you are like family in our own home & family comes first.

If you have any questions, or need to schedule an appointment, please call us at (973) 379-7744 or click here.

Q. CAN I DRIVE INTO THE DEALERSHIP MYSELF?

A. Yes, when you call to make an appointment, we’ll provide details on how to hand off your keys and vehicle safely.

Q. WILL YOU PICK UP MY CAR FOR SERVICE?

A. Absolutely, you can call for complimentary pick-up and delivery for your service appointment.

Q. CAN I GET ANY SERVICE/REPAIR/MAINTENANCE my vehicle needs done at this time?

A.Yes all services are available. For service specials click HERE.

Q. IS YOUR COLLISION CENTER OPEN?

A. Yes, please call for an appointment if needed. FOR Collision center click HERE.

Q. ARE PARTS AVAILABLE FOR ALL BMW MODELS?

A. Yes, our Parts Department is open for all your needs.

 

 

 

 

 

 

 

 

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